TownCar App has a history of providing quality services to the greater metropolitan Seattle area. Below are the Frequently Asked Questions that we hear from our customers. If somehow, the information you are seeking is not available within our FAQ section, please feel free to give us a call or drop us an e-mail anytime.
How do you pick-up customers from the Airport? We offer 2 pick-up options?
SeaTac Airport Pick up Information:
This has been the fastest and simplest option for our clients. The driver will pick you up curb side (outside the baggage claim area and underneath the same airlines signboard that you arrived on). It takes only 2 phone calls and no waiting time. First, please call (425) 243-3050 as soon as your plane lands. Second, when you collect your luggage call us the same number and our driver will meet you promptly.
Airline Baggage Claim
The "meet and greet" is a great way to be welcomed by our company in Seattle. The driver will arrive at baggage claim holding a sign with the client's name. There is an additional charge for this service - $20.
When will you charge my credit card?
We do not charge your credit card until the day of the reservation. Pre-payments can be arranged online or by phone.
Will I be charged for waiting time?
No, there is no charge for waiting time on the airport service. We monitor all our customers flight status in case of delays or any early arrivals.
What is your cancellation policy?
Please cancel your reservation no less than 2 hours prior to pickup time by e-mail or by phone to avoid being charged.
What is your service guarantee?
Once you have received a reservation confirmation from us your ride is guarantee to be waiting for you upon arrival. Online reservations must be made no less than 2 hours in advance of a pick-up time.
Why do you charge round trip in-advance for 'Cruise Ship' transfers?
We charge our cruise ship passengers in advance because that gives us an assurance that the same customer will not be using a different transportation company.
What are your hourly rates?
Hourly rates for any occasion with 2 hours minimum:
$60 - Town Car and $80 - SUV
Does your rate include the driver's gratuity?
No, our rates are a flat company rate and do not include the standard 20% gratuity for a driver.
Are your rates per person or per car?
Yes, our rates are per car. The rate does not change based on the number of passengers for a town car.